How do Returns Work?

New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. We will not accept the return of products damaged due to negligence or abuse. You will be responsible for sending the item back to us.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact our Warranty Department.

Manufacturer Warranty

Orders older than 30 days:   Please email warranty@altaoutfitters.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.

Item displays a manufacturer defect. Therefore it is not damaged as a result of natural wear and tear or accidents resulting in broken gear.

Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed.

Keep in mind some vendors will require you to deal with them directly on your claim

Exchanges & Return Numbers (RMAs)

Sometimes you need to exchange a product for something else—it happens. Exchanges on Backcountry only require a few minutes and an RMA (Return Merchandise Authorization) number. Please email us for more information retruns@altaoutfitters.com 

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of a used product. Refunds and credits are issued as soon as your return is received by our Returns Department.

Email our Customer Services Department if you’d prefer to make an exchange without setting up a new order.

Returns Shipping

To return products:

Create an RMA from your Order History or contact a Gearhead to have one created for you.

Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.

Write the RMA on the outside of your package.

Ship your return to this address:

AltaOutftters.com
Returns Department
5192 Bolsa, Huntington Beach CA

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.